FAQ
Frequently asked questions
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Q.Which apps can I import screenshots from?
Daily log screens showing dates, exercise names, weights and reps are supported. Some apps or layouts may not be readable.
Q.Are import images sent anywhere?
No. Images are read on your phone.
Q.Can I undo a screenshot import?
Yes, on the import completion screen. Undo is no longer available after you close that screen.
Q.Can I keep using GYMemo for free?
Yes. Free has no time limit. There are no ads for the first 30 days from installation; ads start on day 31. Backup and CSV export require Standard or PRO, including during the first 30 days.
Q.When do ads start?
Free is ad-free for the first 30 days from installation. From day 31, ads may appear at the top of the screen, when you open the app, or at natural breaks such as after a workout. Around day 25, the home screen starts showing how many days remain before ads begin.
Q.How do I remove ads?
Buy Standard once or subscribe to PRO. You can also open the purchase screen using Remove ads at the top of the app. Local prices are displayed in the app and store.
Q.Why is the rest timer silent?
Check that the bell button is not muted. From version 2.4.0, the timer sounds even in silent mode while the app is open. Settings → Sound in silent mode lets you turn this on or off; it is on by default. Music keeps playing at a temporarily reduced volume during the alert. Screen-off alerts require notification permission. Android battery-saving settings may delay notifications.
Q.I already bought the one-time purchase. Will I see ads?
No. Your purchase carries over as Standard. After changing devices or reinstalling, use Restore Purchases in the app.
Q.Does my previous one-time purchase include AI Trainer?
No. The one-time purchase remains Standard. AI Trainer requires a separate GYMemo PRO subscription.
Q.Do I need Standard before subscribing to PRO?
No. You can subscribe to PRO directly from Free. PRO includes ad-free use and export features while active.
Q.Are ads personalized?
No. Free uses non-personalized ads delivered by Google AdMob. Device information needed to serve ads may be sent to Google.
Q.Can I use AI Trainer abroad?
AI Trainer is available from supported regions. Your connection location, including VPN or roaming, may affect access. Workout records and other available features still work.
Q.Can I use GYMemo abroad?
The countries and regions where GYMemo can be downloaded vary by the App Store and Google Play. Check the store for your country or region. AI Trainer is unavailable in some regions; check Settings → AI Usage in the app to see whether it is available to you.
Q.Can I set a different language just for the app?
Yes. You can choose an app-specific language in your device settings. On iPhone: Settings → ninepi GYMemo → Language. On Android 13 or later: Settings → Apps → GYMemo → Language. Menu names may vary by OS version and device.
Q.What time zone defines a day?
The daily AI Trainer use count and dates such as the free-trial period are based on Japan Standard Time (UTC+9). In other countries, the date may differ from your local date by one day.
Q.Can I select only “Stretches”?
Yes. Select “Stretches” on the exercise-selection screen to show only stretches. Stretches are also included in each body-part list.
Q.Can I delete AI data?
Use Settings → Delete AI Data to delete AI data on our server and AI feedback stored on this device. Your workout records remain. If you have removed the app, contact information@ninepi.com.
Q.Why can’t I use AI Trainer right now?
Open Settings → AI Usage to see why AI Trainer is unavailable and when it may be available again. The message shown when you try to use AI Trainer also explains the reason.
Q.How do I contact support about AI Trainer?
Send the Support ID shown in Settings → AI Usage and the on-screen message (including any code starting with “AI-”) to information@ninepi.com. A screenshot can help us investigate sooner.
Q.How do I cancel a GYMemo PRO subscription?
iPhone: Settings app → your name → Subscriptions → GYMemo → Cancel Subscription. Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → GYMemo → Cancel subscription. Deleting the app or turning AI Trainer off does not cancel. You can use PRO until the paid period ends. Request refunds through Apple or Google Play. Menu names may vary by OS version.
Q.Is GYMemo PRO another app?
No. GYMemo is one app. PRO is an optional subscription within it.
Q.Can I use GYMemo to log powerlifting training?
Yes. You can record bench press, squat and deadlift variations. The Exercise Library also lets you filter powerlifting movements.
Q.Can I use GYMemo to log weightlifting training?
Yes. You can record clean, snatch and jerk variations, including pull and assistance movements. The Exercise Library also lets you filter weightlifting movements.
Q.Is the 1RM calculator free, and how does it calculate?
It is free on every plan. Enter a weight and up to 12 reps. Use the default Epley formula or select Conservative (O’Conner) in Settings. Review the 100%–60% table and confirm targets before applying them to workout or menu sets. Results are estimates, not measurements; rep targets vary by individual.
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